FREE shipping on all orders of $45+! FREE shipping on all orders of $45+!

Shipping and Returns Policy

SHIPPING

We currently ship all orders from Amazon warehouses around the United States to customers located within all 50 United States and Puerto Rico.

All shipping options come with tracking numbers, which are automatically added to your order once shipped.

 
Please note that available shipping options depend on your shipping address within the United States.

      REFUNDS (if applicable)

      Please note that all items marked for clearance are non-returnable and non-refundable.

      Please also note that all shipping costs and donations to charitable causes are nonrefundable.

      Returns with your email receipt must be made within 30 days of purchase. Outside of this window, we regret that we will not be able to refund any purchases.

      To be eligible for a return, your item must be unused and in the same condition that you received it.

      To complete your return, we require a receipt or proof of purchase. If we cannot identify the customer associated with a returned item, no refund will be issued.

       

      All returns must be shipped to:

      Elephant Crossing
      13492 Research Blvd. Ste. 120-431
      Austin, TX 78750-2254

       

      Customers are responsible for shipping costs for returned items. Shipping costs are non-refundable.


      We strongly recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

      Once your return is received and inspected, we will notify you of the approval or rejection of your refund.


      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 7-10 business days for your refund to be processed by your financial institution.

      LATE OR MISSING REFUNDS

      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company. It may take some time before your refund is officially posted.

      If you’ve done all of this and you still have not received your refund within 7-10 business days, please contact us at support@elephant-crossing.com.

      EXCHANGES

      We can only replace items within 30 days of purchase. If you would prefer to have your item exchanged rather than refunded, please send us an email explaining the reason for your exchange at support@elephant-crossing.com and send your item to:

      Elephant Crossing
      13492 Research Blvd. Ste. 120-431
      Austin, TX 78750-2254

       

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.